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Complaint against Booking.com

Hi all,

I want to make a formal complaint about the appalling way Booking.com has handled a situation and I wonder if anyone has the contact details for the Partner Complaints/Customer service section?

Booking.com refuse to give me this information and is just refusing my requests in an incredibly unprofessional and rude manner.  (Honestly I've NEVER been treated so badly by an organisation in all my life!)

Any help gratefully received.

Many thanks

 


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Sales

BrookeAve. It do not really work. I am currently in dispute with BDC over BDC clients who never showed or showed and when challenged about the no, of people who had arrived against the no. the booking was for left without paying and it was too late that night to re let the room, I have spoken to 8 different customer service people in the last 3 to 4 weeks. No resolution to the problem. They are threatening to cut me off. I can only see a legal battle looming. So there may be info at the bottom of each page. But it does not mean there is the correct help available.