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Customer review 10.0 in all category but show as 1.0 ???

Recently we have guest that review 10 in all category, but the overall score show as 1.0

Is this possible?

 

Booking ID 3507183018


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Fluff (new account) 1 month ago

Yes!

The categories and the overall score are separate and independent. There is also a problem with the way the overall score is displayed on the mobile app when the guest scores you (it only shows 1-8 unless they scroll). This has been mentioned MANY times but BDC have yet to take any action.

 

In your case it sounds like simply customer error. You could ask them if it was intended or not, they might respond...

We had a similar one very recently, we did contact the guest but, alas, no response.