1

Need help

Booking.com blocked my hotel while it was closed during Covid, paid my outstanding bill a month ago. Now it's showing written off, tried to contact customers service many times with proof of payment until now the hotel is blocked and they are not responding to my pleads to open. How can I get help??   


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11
BrookAve

 

 

best to contact Partner Support for  assistance 

 

 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Method 3:  *** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

1
Comfort

Hi, 

Thank you for your prompt reply, my issue is with partner support that is not assisting us. Whether on the phone or through emails. The person who answers the phone in Dubai says the accounts team has a huge workload and cant' transfer the phone. 

So we are in a dilemma on who can help us!

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11
BrookAve

 

PS team will always be the frontline team regardless, so as long as you have in detail sent a message via extranet inbox, then the case is logged and waiting becomes a skillset

 

 

1
Comfort

:) I really don't know what this means, But I assure you I have five messages on the extranet waiting for a response. 

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3
Hans Damen

As this is a real and very persistent subject, if you look at all the messages on this board. Therefore real help should be provided, instead of generic referrals to contact Partner Services by either the moderators or Brookave.