2
Answered

REOPEN A PROPERTY FRON FINANCIAL TEAM

I were waiting for a CREDIT NOTE from ADMINISTRATION DEPARTMENT for more than a month and never receives. Then FINANCIAL TEAM CLOSE my property. When I asked for many days why my account is not bookable the answer was TECNICAL DEPARTMENT is analysing your account. All the time same answer but  only 1 operator explain me that is because I  have UNPAID INVOICE and I answered that I am waiting for CREDIT NOTE. He said that is convenient to pay it for reopen my account. Then I did. I paid the incorrect invoice but still FINANCIAL TEAM DIDN T REOPENED my account. The contact with booking.com is only for all things but never with FINANCIAL DEPARTMENT. I waist many hours on the phone with booking.com for nothing. I can’t understand how we (the property owners) support to booking.com.  We are the true clients in booking.com because we pay very hight commission for the reservations but I fill we are not important. I feel like stupid waiting for help for something that I claiming that is wrong


B.
Jarratt - Acco…

Hi Daiman, 

 

I'm sorry to hear of the frustrations you're experiencing with this. If you have paid all outstanding invoices I would recommend sending a message via the extranet directly to the Finance team asking what, if anything is needed in order to reopen the property. They will respond directly in due course.

 

If you contact the partner services team they may also be able to advise; I know you say you have had multiple phone calls already but ultimately the support team are there to help resolve partner issues and in this case to help get the property reopened as soon as practical.

 

I would recommend both writing to the Finance team, and then phoning the support team and ask what else is specifically needed at this point to reopen the property.  

 

Kind regards, 

Jarratt 

2
Daiman

Hello Jarrat!! Rally I feel booking.com is kidding me.. Now I resolved the Problem with financial department and they are sorry about the mistake but still is close or non bookable for "TECHNICAL ISSUES CONECTIVITY” and in this department NOBODY exist. Is only by message contact.

I fill like a stupid.. calling and asking for WHY IS CLOSED MY ACCOUNT?... 

I am accounter in those properties and every day is not bookable is day loosed. Then is loosed money and time then... 

Who can answer my questions?

 

 

B.
Janita - Accou…

Hi Daiman, 

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.

If the property is closed for technical issues connectivity, have you tried reaching out to your channel manager as well for assistance? 

Thanks!

2
Daiman

On Friday I spoke again and the operator suggested that I need to pay for open it, then I did the payment but today, Sunday the invoice is in green but steel my property is close. I called to booking.com and they answered me that is Technical Issue. I insist and now I know that I PAID an INVOICE THAT IS NOT CORRECT AND THE PROPERTY IS CLOSE FOR A CLAIM OF A GUEST THAT NEVER CONFIRM HIS RESERVATION BECAUSE WAS CANCELLED AND REFUNDED. HOW is possible nobody contact me from Booking.com? How is possible my property is close for invoice that never I have to pay? How is possible anybody can do a claim in our property when they booked another property that is not in booking.com? I need many answers but of course nobody answer too.

2
ΚΩΣΤΑΣ ΠΑΠΑΔΑΚΗΣ

Booking.com closed my account because i wrote one digit of  the invoice number wrong.

I contacted them and explained what i had done and I they reassured me that there would be no problem.I even printed  the payment from my e- banking to their account and sent it to them.

2 days later the closed my account and now 20 days later is still like that.

Nobody can tell me when it will open again.

All i hear is how sorry they are for my problems but i just have to wait for their financial department to review the matter but they are very busy.

I'm loosing thousants of Euros because of this situation and i do not know what to do.

Can somebody help please?

 

 

B.
Janita - Accou…

Hi, 

Unfortunately we cannot assist in opening your account through this forum. 

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.

 

2
ΚΩΣΤΑΣ ΠΑΠΑΔΑΚΗΣ

Why are our messages on the extranet  getting ignored?

Why nobody answered even when i filled a complain?

Why are your answers not helpful at all?

 

2
ΚΩΣΤΑΣ ΠΑΠΑΔΑΚΗΣ

Nobody answers to any of messages i sent through extranet.

They just ignore them.I even filled a complain and again no answer.

There must be something bad going on with Booking.com.

It's like their whole organisation is collapsing.

 

2
ΚΩΣΤΑΣ ΠΑΠΑΔΑΚΗΣ

I have noticed that the answers that we are given here never offer any assistance.

They repeat the same things again and again.

Like they are stalling for time.

2
luz marina muriel p

Pues estoy viviendo igual frustraciòn. Ningùn proceso recomendado funciona. Nadie responde y este canal es el ùnico en responder diciendo que no les corresponde resolver este tema. Què horror.

B.
Janita - Accou…

I am sorry to hear that you are frustrated. 

Unfortunately we are not able to assist with that request in this forum as I am sure you do not want all of your secure information shared publicly. 

Please ensure you are sending messages to the correct department topic when you send a message via the Inbox tab and the appropriate team will get back to you as soon as possible. If the message is sent to the wrong team initially, it then needs to be forwarded to the correct team so this can be a reason that answers can take longer. 

Thank you for your patience. 

2
ΚΩΣΤΑΣ ΠΑΠΑΔΑΚΗΣ

Answers don't just "take longer".

Nobody replies. We are being ignored for some reason.

It would be better if you just admited the problem.

Partners aren't idiots.

This is being happenning too long.