where do you start
I own a BNB in the uk
put all our efforts in to booking.com through our Facebook and other avenues to help people come to our site on booking.com
Bookings started off very well and we were looking quite busy, then after 2 weeks of having bookings and people staying , giving back very good feedback.
Booking.com shut us down for verification and would take UP TO 10 days !!!!!!!!
In the meantime my site on booking.com is suspended in bauld red letters
3 of the bookings cancelled because we look like we have shut down, which is not just upsetting
After 8 days had past i rang booking.com and asked if the verification letter had been sent out to our address, there reply was ill have the department get in touch asap.
still no phone call, rightly after a further 4 days i rang again / which i got again , I’ll let the department know and they will be in touch ...
25 days later still no phone call no verification letter, what annoys me more is you have an operator that rings you back to verify your phone number, but then cannot answer any of your questions apart from saying which i already know you have to wait 10 days and the said department will be InTouch.
I'm very close to shutting down and all i hear is you have to wait for verification of where you are....
not sure if there were any point in this exercise because booking.com i feel seriously let us down and are very un-professional
I have had people stay at the guest house and given feedback to booking.com is this not verification enough for them...