About a bill the booking.com send me

Hi my name is Margaret am a partner since last year my property is in ghana and am residing in UK  and my brothers son was the host he didn't made any money account with me so I have to sack him and bring another host,since the new host we have about 7 bookings only 2 turn up the rest didn't,now booking.com has send me bills to pay  and I don't know why I have to pay that billS ,because of that they've block my booking.COM ACCOUNT so I don't know what to do,pls if you give an advice thanks

BrookAve 1 year ago


hi Margaret

No shows must be reported to Partner Support then they can be reconcilled and note to them they didnt prepay.


to lower the risk, enforce prepay partial or full payment


best to contact Partner Support for  assistance 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Profile picture for user Claire - Account Advisor c
Claire - Accou… 1 year ago

Hi Margaret,

Thank you for contacting us. As your account is blocked, you will need to settle the invoice before the property can open again. Kindly contact us through your extranet and clearly inform us of which reservations were a no show, so that finance are aware of which reservations to charge you for. It may be easier to speak to us. You can find the best phone number in the Inbox > Booking.com messages > Contact us. 

Going forward please take note:

If a guest does not show up for their reservation you will need to mark the guest as "no show" in the reservation tab in your Booking.com extranet. If you do not do this in time then the system will assume that the guest has stayed. You will then see the commission charge in your invoice in the Finance Tab. Once the commission for a particular reservation is included in an invoice you can 'dispute' the reservation in that invoice by ticking the check box in the dispute invoice column. 

Kind regards,