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Booking
GOOD HOTEL YEREVAN
Hello, Dear Booking.com, I have different Rates and would like to change them cause some guests cant do FREE CANCELLATION. Need help with Setting Rate
GOOD HOTEL YEREVAN
Hello, Dear Booking.com, I have different Rates and would like to change them cause some guests cant do FREE CANCELLATION. Need help with Setting Rate
Dear Karen Mashinyan,
Welcome to the Partner Community and thank you for reaching out to us.
I kindly advise you to read this article and find information about how to change your payment policies in your extranet account.
I hope that you find it helpful.
Best regards,
Toniya
Dear Toniya, recently our property has faced a serious issue.
We've recently had 2 bookings from the guests from Russia who've registered their credit cards which happened to be invalid but the site did not show/recognize the they're invalid. So, these people canceled their booking a day before the arrival. And they were supposed to be charged but since their cards were invalid, they haven't been charged. This means that we lost a money that belonged to us and lost an opportunity to host another potential guests. Is it possible to restrict a permission for those people to book a property in case if their credit card is invalid? Or is there a way to see if the card is valid or not and request for adding another card?
Dear TOON ARMENI B&B,
I am very sorry to hear about your bad experience with invalid cards.
If you manage the payments by yourselves, it is your responsibility to check if the cards are valid via your POS machine. You can arrange that with your bank.
In this situation, when the card is invalid, you are able to mark it as invalid in our system and the guest has to provide a new credit card within 24 hours. If the guest does not provide a new card, you can cancel the booking.
You can find all necessary information about how to mark a credit card as invalid in this article.
Hope it is clear for you.
Best regards,
Toniya