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Booking.com Blocking payments for over a month.

To whom it may Concern,

 

 

 

My name is Petrus Carr,

 

Property: Sonstraal Luxury B&B 7215406

 

 

 

For more than a month and over R40000 in bookings honoured by us for the month of December and being a Partner of Booking.com for the past year, i have never received such poor service as i have this past few weeks.

 

 

 

Booking.com has requested and as a Partner i have supplied and honoured them with highest priority, but in return for the entire month of December and beginning January i have NOT RECEIVED ANY PAYMENT FROM BOOKING.COM even after the 10days check-out no paymebt from booking.com. There are several payments due going over 30days...STILL NO PAYMENT FROM BOOKING.COM.

 

I am part of their system "Payments by Booking.com" and i have followed all regulations and even FOLLOWED THEIR "CONTACT US" SOLUTION that is a joke sending you in circles or not replying at all.

 

 

 

This is my last attempt to get some sort of reply or answer from Booking.com to explain to me why i am not receiving my payouts sum to more than R30 000, i have honoured our agreement and your guests why cant you honour our agreement as to my rightfull payment ?

 

 

 

You can send INVOICES all the time yes these i still get and are up to date, you expect me to pay for invoices of the same guests you do not provide payout for ?? i mean really ?

 

 

 

Im starting to think that Booking.com is running a scam ?

 

 

 

Anybody else experencing this issue ?

 

 

 

 


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Daniele Ferreira 2 years ago

Is happening with me aswell no one who can answer is do frustrating 😤. Iam. On same truck. 

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Rachel ONeill 2 years ago

None of that works

no one ever gets back to you 

all they say is it’s been forwarded

 Not helpful at all

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Usharani vemuri 1 year ago

I too experienced the same. Without booking, they sent invoice for commission. No way to reach them.

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Petrus Carr 2 years ago

1. Done

2.Done

3. Done

4. Done

Result: Still no payment

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Didem - Commun… 2 years ago

Dear Petrus Carr, I am very sorry about this. Thank you for sharing. As we are different departments, I am unable to check and provide more information. For any specific payment related request, may I kindly suggest you to contact our Support team via your Extranet account, following BrookAve's guidance above on how to contact our teams? I really hope that you will receive an answer and your payments soon. I wish you a good day ahead! 

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Petrus Carr 2 years ago

If i could i would have sent you screenshots of how many attempts already made. NO FEEDBACK, NO REPLY, NOTHING. I can understand if i was rude but all my messages ive requested in a professional manner as well as the fact of being afraid of loosing my money for good. With that being said and reaching the conclusion that i might not get paid my professionalism might go out the door and already starting to get a little itchy and feel like screaming at someone, its been a month for me, an entire months income is missing! How would you feel if you didnt get paid this month but they still expect you to keep at it and do it with a smile ? NO you would be furious as all of us are  Its not small change we talking about ALOT of money here, money that in fact pays other peoples sallary that we now cant do because you are witholding it from us and cannot even explain why ?? now to me this sounds like a scam in the making to be honest.

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Didem - Commun… 2 years ago

Dear Petrus Carr, thank you for sharing these. I totally understand you. I have received some information from our teams internally. Our teams say that the lack of timely response and handling of the verifications and payments relate to the high volume requests. They also inform that they are trying to improve the response time for inbound as they do wish to maintain our partners’ satisfactions. In any case, I believe that it is good that you have contacted our Support team additionally as I would like to ensure that you receive the specific support you need for yourself and your property. Our the Support team can investigate for your specific situation and can identify if there are any other system related issues for example that might have caused the points you are mentioning and help to solve it with you. I hope that all will be fine soon.

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Daniele Ferreira 2 years ago

 

DEAR Petrus,

 

Is exactly what is going on here they stopped answering me and putting in hold not answering I have around 2.500 dollars to receive and nothing no answer no call no explanation only excuses and bookings not stop. We are located in Oamaru on Thames Motel 469. Iam so desappoited!!! You are no the only one. 

 

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Petrus Carr 2 years ago

Thank you so much Didem, i hope they make you Star of the year in 2022.

Out of everyone dealing with Booking.com, (although nothing has changed yet and still no payment, im sure they are busy with it and should i hope not take another month) you have given me a reply that i can work on, thank you.

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Petrus Carr 2 years ago

Asper usual, THATS IT!! Im making this PUBLIC and SENDING TO ALL NEWS CHANNELS, NEWS PAPERS, MAGAZINES ANY FORM OF SOCIAL MEDIA WILL KNOW THAT THEY MUST STEER CLEAR FROM BOOKING COM AS THEY ARE THIEVES AND SAM ARTISTS STEALING FROM THEIR PARTNERS!!!! AS PER USUAL PAYOUT DATE GETS MOVED ANOTHER WEEK. ITS NOW A MONTH PLUS A WEEK. NO @#$& YOU IM REPORTING THIS AND MAKIH THE PUBLIC AWARE!!!!

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mark scarratt 2 years ago

Not quite as bad as you but I'm quitting BDC due to slow payments, charges for sending money via bank transfer and they're overall poor host support, i think that they need to remember that they make a living from being allowed to use hosts properties and they can not act in any way gheh like without consequences. I'm using Airbnb only from now on and will cancel my existing BDC bookings

Good luck 

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mark scarratt 2 years ago

That's sounds great but here in the UK PayPal payouts are not allowed according to BDC customer service. I have no idea how I can bypass BDC payment methods, again according to BDC I can only get paid via bank transfer and they don't make transfers yo PayPal!!

Either way I won't be getting anymore booking here as thd system doesn't suit my requirements

 

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mark scarratt 2 years ago

Just saying what VDC told me. The guests never pay me, BDC take their money and then pay me  that's how it's always been.

Let me ask you a question, you're saying that I can somehow set up the payment system via Extranet so that i get paid instantly and directly from the guest?

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Petrus Carr 2 years ago

This is new to me aswell, would preferably had it this way from the start. 

Already cancelled my contract with BDC but will most definitely be setting up oayments this way if/when i decide i can trust BDC again 

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mark scarratt 2 years ago

It's also something that customer service don't know about either  everybody would chose faster payments wouldn't they?

I can't image BDC allowing the host to get paid directly by the guest in the hope that they will get some commission afterwards?

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mark scarratt 2 years ago

It seems that BDC customer service don't know of it either.

Can I ask how BDC get paid then?

Do they invoice you for their commission?

Thanks 

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mark scarratt 2 years ago

Still can't see any option to change payment options under finance in extranet. 

Crazy complicated in my opinion

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elise Vanderbeke 2 years ago

Hi,

If i set the prepayment on banktransfer and a guest makes a booking they do not get any information apart from 'the property will charge you the alount ...prepayment'

So how do we then proceed to actually get the payment? It only works with guest who truly are planning to come and the noshows will still not answer any message? Is there still another way? 80% of my bookings now are turning into no shows and i have contacted booking.com over and over to get help but there is nothing they can (want?) Do  I do not have the option to charge creditcards 

 

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Ezia Di Capua 2 years ago

Io non ho mai avuto problemi di questo genere con Booking. Anzi lavoro con Booking molto molto bene

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Petrus Carr 2 years ago

Thank you Mark, your response is exactly what im looking for, it proves that we as "Partners" are one by one stepping away from BDC because they do not honour our agreement in providing THEM with a platform TO sell and make commission on. Without us they will have nothing to sell, why ? because just as today, BCD can charge me all sorts of INVOICES, TAKE THEIR COMMISSION but still dont @#$& pay me as their "PARTNER" The same company they just claimed an income of, who provides them with income, offeres something to sell what they dont have without us, all this as an AGREEMENT, but do not honour it, instead gets greedy an take not only the income we provide but also ALL OF IT. So their technical" issue is a lie because why is there only an issue on our side but not theirs ? They still making LOADS ... sorry not making, STEALING, LOADS of investors like us and our clients income supposed to also be ours all for themselves. But as you said, consequences will come and it will hit hard!

 

Thanks for your reply, and sorry to go off like this but its really putting a total on my business not to mention some guests already thinking its me scamming them but infact its BOOKING.CON the scam artists.

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mark scarratt 2 years ago

I'm just no prepared to struggle along while lining the pockets of BDC.

My advice to you is to stop host on their platform, it will simplify your life and remove all of the stress it causes.

I get a 60/40 split in favour of Airbnb already so I'm not concerned about missing out on bookings, also it will give me instant payments and a much more user friendly street free experience 

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Didem - Commun… 2 years ago

Thank you very much for your time and effort in sharing your suggestions, and letting me know, BrookAve. It is important for me, too, to make sure to share all the feedback and suggestions I am reading from all of you in the Community within our teams.  

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mark scarratt 2 years ago

Thanks for the reply. Can you advise how I can find out how to change my payout method please? There must be a method in the settings to allow this and to also have payments made to my PayPal account rather than my bank?

Any help would be appreciated 

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Didem - Commun… 2 years ago

Dear mark scarratt, it is my pleasure. Indeed, I have been searching for this information for you. I have these three articles about payments which could be helpful. 

1. Payments - FAQs and all you need to know

2. How can I change my payment preferences and which credit cards I accept?

3. How do I handle guest payments?

I believe that our Support team will be helpful in changing your payment method for you if you would like to kindly contact them via your Extranet account inbox please. I hope that this will be solved for you very soon.

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mark scarratt 2 years ago

Thank you, I'll check out these options and thanks to all who have responded to my issue 

Mark 

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mark scarratt 2 years ago

There is no tab under guest payment options to edit or change from the default booking.com option, is your information correct?

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Didem - Commun… 2 years ago

Thank you for checking, mark scarratt. Are we referring to the information in this partner help article, section ''2. Under ‘Guest payment options’ you can select whether or not you accept credit or debit cards.?''? https://partner.booking.com/en-gb/help/policies-payments/guest-payments… . This is for me to understand well because I would like to contact our product teams to ensure that the information is correct so that it is helpful for you. Thank you very much.

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Livione D 2 years ago

Hello Didem,

I have the same problem and I have been fallow the Booking.com instructions and no money.

Your video on Youtube is old https://www.youtube.com/watch?v=Ff8_YTwJAew

I found this very frustrating and very low, that a Partner has to use so much energy to receive the money.

For my Business person point of view, I can see a future decline of Boooking.com if this big problems will not be solved. 

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Didem - Commun… 2 years ago

Thank you for making us aware on the partner help articles which do not seem to be updated, BrookAve. I have shared this feedback with our Partner Help team. If you have specific links to partner help content/articles which are not updated, please feel free to share here with me and which part is not correct, and I would like to forward them to our product teams to ensure that the information there is accurate. I believe that you have mentioned Extranet being changed and therefore articles such as this one on ''how to contact us'' https://partner.booking.com/en-gb/help/support-contact/contact/how-do-i… is not updated with the parts ''send us a message'' or ''call us'', right? Thank you very much once again. 

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Didem - Commun… 2 years ago

Hi BrookAve, hope you are well. For your information: I have shared the feedback on Partner help articles not including the updated Extranet information. The Extranet team is asking if it is possible to specify which article and which section of the article seems to have incorrect information. If it is possible to share, please feel free, and I am happy to forward it to our teams. Thank you so much once again.

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Didem - Commun… 2 years ago

Dear Livione D, I understand. Thank you for letting me know. I make sure to share this feedback within our teams, as well. In the meanwhile, you may want to kindly contact our Support team, too, via your Extranet inbox, to learn about your specific situation, if you feel that it would be helpful. I sincerely hope that this will be solved for you and all our partners soon. 

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mark scarratt 2 years ago

I have tried everything and just keep going around in circles and end up back here, no disrespect but if you can't answer my questions can you forward my enquiry on please, so many people involved and so many messages yet still no answers!

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Susan Schlachter 2 years ago

Hello Petrus Carr, have you been paid yet? If not, please let me know as I am also in South Africa and have the exact same problem.

Please can all Saffers who are being defrauded by Booking.com contact me so we can talk about how to take this further.

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Petrus Carr 2 years ago

Hi Susan, unfortunately i have not received any payments from BDC, im at a loss of R80 000 that BCM is just without reason to date not paid and also not explained to me why the delay. I have already started legal action only time will tell

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Susan Schlachter 2 years ago

I want to take legal action as well. I'm having the exact same problem as you - they've sent me invoices for their commission but in fact I do not - and never have- taken money from guests, the guests pay BCM and they pass the money onto me less their commission. Yet I am completely unable to resolve this as it's impossible to talk to anyone in Finance and they don't reply to my emails.

What legal action are you taking? Perhaps we can share a lawyer?

 

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Rabah 2 years ago

Help me same problème with booking my payment are block.

they said for vérification of the house.
but it s More than a month ans nothing no letter no video call…

and calling them or email its not working.

i m on france.

booking steal the money from the owner 

 

if someone can help us all the owners from this that ll be very helpfull 

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Taahaa Sheikh 2 years ago

Same problem here.

Struggling since Nov 25, 2021

Pay out are suspended due to location veriffication whereas during this time guests stayed and provided good reviews on booking.com

Despite several requests no time scale is provided by partner support team.

 

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Lee Martin 2 years ago

 

I have not been paid for the last three weeks of guests, I am locked in an ever revolving circle with no attention to detail or personal service from Booking.com, whatsoever.

I receive the same standard response that I will receive payout on the next cycle? The next cycle continues to move its date one week forward at a time...

This is outrageous, we are a small business, turnover circa £100,000 per year and the mortgage has just had to have been paid via other monies, I cannot continue to honour gusts and will have to simply turn them away as I am not getting paid.. PLEASE somebody help me if they can, thank you.

Lee Martin

Owner

The Place Blackpool

 

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Rachel ONeill 2 years ago

Exactly the same for me since early November 

I contact them

continuously

they closed my listing and payments are blocked 

worst service ever

very stressful