Booking.com not paying host for whole summer bookings

My property has been let though booking.com this summer and I have not yet received any payments for the summer bookings. 

Booking.com are saying my property location is not verified and therefore closed.  I have honoured all bookings this summer, booking.com have been paid by the customer and I have received positive feedback from all guests.

Booking.com have even had the cheek to send my commission invoices, yet they have not paid me a penny and say they are still looking into the problem.  This has been going on since May and I am unable to get anywhere.  I phoned again this morning (despite a promise of a call back 7 days ago that never happened) and the person on the phone would not give me any information, told me to wait another 1-2 weeks and would not escalate it to her manager,  She then hung up on my when I was insistant that I wanted my case escalated.

As far as I am concerned this is theft of my money by booking.com and I was wondering if anyone else had any ideas on how to get my payout.  Wondering about legal advice or even going to Watchdog! 

BrookAve 2 years ago




keep phone partner support and replying to the message chain in extranet to keep it active


Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3 - public method 

*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox