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Can I add a Wise account to receive payments from Booking?
Last month I have changed my bank account to a Wise account number which was initially accepted on Extranet. Then I realized that I didn'te receive my revenue due to account detail error.
The apartment is in Hungary and I added my HUF IBAN account number as requested. Still it is not working.
Which number should I use to receive my revenue on Wise? Since the price is calculated and paid in EUR, can I somehow use my EUR account to receive the revenue in EUR?
Hi there,
I'm not an expert in this area so it may be worth sending a message to the Finance team via the extranet (note there is a delay in responses at the moment, so it may be longer than usual before you get a response). Assuming that your bank details are correct, on this page on the partner hub it states that it takes 7 days for validation of a new bank account once updated.
Regarding Wise, again I'm not an expert but I believe the Wise accounts differ from a bank account in that they are an electronic money account, there may be something in this distinction that means funds can't be transferred, but this is something I would clarify with the Finance team.
You will find contact details for the Finance team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'.
You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts.
If for any reason you can't access the extranet, you will find a list of public support number numbers listed here on the Partner Hub.
Kind regards,
Jarratt