Hi community,

Just Seeking some help on the below:

- some guests like de one we had last month did not show-up and of course we marked them as no-show. However Booking.com charged us, arguing that the guest sayd they stayed but in fact the guest did not stay with us and did not even inform us that they were not coming.

After subsmitting a dispute, I was informed that I would be charged anyway as the guest says he cannot proove but he had paid us in cash... unfortunatelly we had to pay a commission for a booker that did not stay with us.

This was not the first time we had a situation alike, with as marking a guest as no-show and then receive a letter from Booking.com saying that the guest say they stayed, while in fact they did not. How do you handle this? I need help as this is really anoying.


BrookAve 2 years ago


wow thats a first.


do you have any camera on entrance that would show activity for that day?


I would ask for it to be escaladed and a manager to contact you, a guest not paying and then cant prove he paid cash, something is not adding up here.








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