closure of my cottage for a month for verification, non payment of services


I m on booking since september 2021;

The 11 october 2021 Booking send me an e mail. They decided to verify the emplacement of my house, so they will close the reservation. This verification may take 10 days, until this 10 days, nobody can see my location.

One month later i m in the same situation and Booking didn't paid the rents (about 600 euros).

What should I do?

thanks for your answers

Profile picture for user Janita - Account Advisor j
Janita - Accou… 1 year ago

Hi Celine, 

Thank you for reaching out.  If you haven't already please contact the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage. 

Thank you!