Commision on Cancelled booking

Good day 

I trust you are doing well, Kindly revise our latest Invoice as you charged us commision on a cancelled booking.

Booking 3016232426 has been cancelled by guest and we did not receive any payments on this booking, please correct your mistake on your side as we are not going to pay that commision. Your message system does also not help a lot in order for us to communicate with booking.com something to look into.


Please get back to us A.S.A.P with the revised invoice.


Kind Regards

Georg Rademeyer

BrookAve 1 year ago


No one will see this, contact partner support yourself.



2022 Info graphic How to get help

Profile picture for user Janita - Account Advisor j
Janita - Accou… 1 year ago

Hi Acacia Guest House, 

As mentioned by BrookeAve, this forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Finance team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.

Acacia Guest House 1 year ago

Good day

Thank you for the feedback I managed to dispute on the statement and will get feedback from them in 3 to 5 days.

Kind regards