we have an issue with one of our last booking, during his stay he wanted to leave 2 nights earlier (he finished earlier his business work).
After the cleaning we recognised a lot of demages what he left: burnt kitchen utensils what we had to trough away, scratched armchair, closed safe to highlighted the biggest ones.
After his stay he wanted a refund of his 2 night, what we were rejected.
In the beginning we started to work with deposit, but these damages appearing during the cleaning, so it doesnt help.
No I would like to know in this is situation what kind of possibilities we have and furthermore what if he writing a bad review.