Editing an incorrect booking

I have my rates listed as per the number of rooms required by the guest. 
today I received a booking for tomorrow (non refundable) with the single room rate, even though 4 guests are listed. 
Why is this allowed on the site and how can I charge the extra fee now it’s a non refundable booking? 
Thanks in advance 

BrookAve 2 years ago


contact PS team


You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox