Kalender was closed until end of December 2021, still received 2 locations while booking should have been impossible.

The house was closed until end of December 2021. Still we received 2 bookings in the month September. We noticed it after my wife and I returned from holidays. The first booker wasn't aware this had happened, and we received a good rating. Off course the house was not cleaned , and off course the key was not on the right place and the beds were not made up when the second booker arrived. How can I contact booking by phone? Because I had and want  to pay the second booker his money back because they didn't receive value for money. How can I contact booking ?

BrookAve 2 years ago



how did you close it? as there are 3 ways and if not fully closed then its bookable


best to contact Partner Support for assistance see 3 options below.



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox