" Dear Partner, Thank you for working with Booking.com. This email is in regards to the reservation id(s) 3946.577.667 & 3032.300.086. Please be informed that as we have checked the payment for both the reservations is facilitated by you only and not by Booking.com. Hence, we would request you to please settle the payment directly with the guest as Booking.com is only liable for a payout if the payment is handled by Booking.com. Thank you for your cooperation. Kind regards,"
Can anyone help me understand this issue? I am a new host in Booking.com and I have not received my payout. Thank you