r
1

MONEY

HI

HAS ANYONE EXPERIENCED BOOKING.COM NOT PAYING THEM - I HAVE NEVER HAD A PROBLEM, HOWEVER, I HAVE NOT RECEIVED ANY PAYMENTS FOR 2 MONTHS - I HAD TO CHANGE MY BANKING DETAILS AND SINCE THEN IT IS SAYING THERE IS AN ERROR - I HAVE TRIED LOTS OF TIMES TO CONTACT SOMEBODY BUT APPARENTLY YOU HAVE TO WAIT FOR CREDIT CONTROL TO CONTACT YOU!! AND WHATS WORSE IS NOBODY HAS GOT BACK IN TOUCH WITH ME


m
B.
Marcus Gavaldon
2 years ago

Hi Rowena,

Banking details can take up to 5 days to be authorized so it's quite possible your payouts fell within this range and therefore errored out. Payments are sent on a monthly basis, so your next expected payout period should be September 1st. At this time, if the banking details are accurate, the full amount due should be received by your bank. If this is not the case and you receive another error message after the 1st, please do reach out to Credit Control for additional assistance.

Additionally, you can change the frequency of payouts under Finance > Getting paid > Your payout settings. You can increase the frequency to weekly so you're able to quickly verify if you received your payments and to quickly rectify any errors that may occur.

Thank you for being a part of the community!