no more CVC codes shown on reservations
I see that this has been queried here before and Booking.com does not reply to this specific problem
Apparently, the CVC will be shown on day 2 after the guests arrival. What use is this to hotels in case of non refundable bookings that are charged at the time of the booking or no shows of regular bookings? We won't be able to recoup the cost. It is not correct that the CVC is not shared with us and I'm considering not longer offering at least non ref rates to the booking.com channel.
When you call CS, they tell you to decline the booking.. what's the point of that?! Or they say that they will check if the guest is willing to share the code with you.
This issue, together with the fact that most no shows can't be charged because of guests invalidating their cards or not having funds, is a real problem.
I wish we had more support from Booking.com, esp in these times of financial hardship
Plus using the VC card is a better guarantee, however the bank charges on these types of cards are astronomical, it's like a 2% extra commission...