no-show up and reservation without credit card

Since i became new host at booking.com , i had reservation for 13nights by guest who didnt show up. Guest didnt leave any information about his credit card nor anything that can be useful for charging him for not showing up.

Is there anything that i can do except marking that the guest didnt show up and be free of charge from booking with comission from that reservation? 

BrookAve 1 year ago



this is common mistake, only way to cover yourself is make them prepay


either use the BdC payments methods or

setup your own via the New reservation template, [methods, process, time limit]




You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox