On November 1, customers came to my apartment, I have not yet received payment from the booking

When I will see the payment in my bank account?

In my payment calendar in booking shows the date , but I haven't recived anything to the my bank account.

These are my first customers from booking and I dont know how its works here.

BrookAve 2 years ago


you wont by default , either you sign up for payments by booking and add bank account,


or you sign up for online payments and sign up with a 3rd party t ocharge VCC/CC cards


or you setup/define prepay methods in Newreservation template with a timie limit so as to cancel when they dont.




contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox