Over charges

Dear  partner  we still awaiting  your  reply  concerning  our complaint on the over charges of which we sent to your customer  service with details and the booking  numbers  of the customers  that never used our property  and was marked as no show but was later included in our bills at the end of the month of which you assured  us  that your finance department will get back to us about a week  plus  now, we have not received  any massage  from you nor your  customer  services  as regards  the changes. Please  kindly  vist our complaint  to effect  changes  to enable  us to go and make payment. Thanks AUBIT HOTEL ltd.

BrookAve 2 years ago


if you already submitted via extranet inbox to Partner Support (not CS thats for guests only, we are partners not customers) then reply to that message or its last reply to update it


you cannot do this here




Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox