Payment for Cancelled booking


I got a reservation for my property and it got cancelled a day before the reservation so first night fee should have been charged to the guest. As a new member, I can not see guest's credit card info, how do I get a payment for cancellation? thank you, Ani 

BrookAve 1 year ago


In general , as I usually say, if you are not setup for guest to prepay, then you get nothing.

As you have not fully shared full details to paint the full picture I have to make assumptions.


The future fix:

  • Only use 3rd party prepay options, but BdC payment  methods.
  • share htem to guest in New Reservation Template
  • include a cavet of a time limit, this prevents exactly this issue and fake / No Shows.




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