Payment problems

What is happening, first I received a message from the booking that my bank declined the payment. Then a letter came from the booking, that it was a misunderstanding and everything is fine, ignore this message. Now there is a message in the pulse that payments to me have been blocked.

Since my bank told me that they can't reject payments, this payment crap seems to be very strange. Do others have similar problems or is it just me?


BrookAve 2 years ago



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox