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Reopening my business after a late payment
Hello ... My first post ! ... It cannot just be me ? ... I paid my outstanding commission invoice on February 4th ... Today is February 21st and the 'Finance Department' will not re open my business for booking ... I am lied to every single day by Customer Service, by saying my business will be open by 5pm or similar ... IS IT JUST ME ? .... Best wishes ... David
Contact Partner Support, see bottom of page, for Contact details
Hello BrookAve ... Thank you for this, but unfortunately, I don't see a 'Contact Partner Support' ... I have been in touch with Customer Services every day for the last two weeks and they just tell me lies, ie " I will contact our Finance Team and have you open by this time tomorrow" ... along with the incorrect information on their website, it is becoming increasingly tedious ... Can anyone help ? .... Best wishes, David.
fyi footer:
is your footer view different ? if so please capture it and upload, thanks.
today, I actually received a reply from Booking.com and as follows ...
"Dear Partner,
We regret to inform you that your property has been suspended from the Booking.com website due to overdue invoice(s).
In order to re-activate your account on the site, we require the following:
1) Account to be brought to a zero balance via bank transfer to pay the invoice in full since it has been paid short of the 29 GBP ( that was issued to release the Booked off amount ). Our bank details can be found in the Finance tab of the extranet under Financial Overview. Please be sure to use your Hotel ID as your payment reference.
Kind regards,
Credit Control Team
Find the answers to your questions through our Help Page: https://partner.booking.com/en-gb
Ask a question or search by keyword at our Partner Help Centre"
There are no outstanding invoices .... WHAT DO I HAVE TO DO ?
wow sorry to hear.
I was on my phone when I replied so didnt have my usual signature reply with the contact info.
Finance do have a method i think on the finance subpages, but while i would send message that way, I would also send message to partner support as that creates a case to track.
and even better attach invoice payment receipt or similar .
Seems you are receiving the dreaded standard responses from BDC, your question is not actually read, just given the first standardised response the operator sees!
In addition to BrookAve's comments, I believe the clearance process is very slow due to firstly, finance dept. has to clear your payment in their system (slow), they then send the confirmed payment information to the collections dept. (super slow), they then send confirmation back to the finance dept. (slow) who then contact you (maybe!).
Check your Extranet daily to see if the "Open property/make available" button appears at the top of your home page. When it does, hit it and follow the instructions.
I am beginning to wonder if a bookingdotcom account is really worth the hassle ....
lol wow 2020.
oh wait I just realised why this likely happened...
the guest did a cheeky chargeback with their payment provider I suspect.
Yeah I know at times it can feel as a pointless OTA, and just use another.
But for each of us , it can be very different experiences
I had a similar issue. For me, I closed or rather I stopped operating my property in March 2020 due to COVID-19; but however it seems the listing didn’t get terminated on booking.com 🤦🏽♀️
So what happened in August 2020, apparently a guest booked for 10nights a total of $300 and the commission payable was $45! All this time I was not even logging into my extranet, the listing was no longer there anymore anyway! But in the back-scenes on booking.com I was sent an invoice and apparently at some point the $45 it was written off.
Now this year, May 2023 I got a new property to put up in my listing. I opted to still use my old extranet account as you can create other listings anyway. I created the new property listing on booking.com and once I finished I noted it was not bookable/ closed. Since I have had a similar experience with my previous listing so I contacted the support team and advised them I think why the listing is not bookable is perhaps it is not verified yet and they arrange someone to contact me on WhatsApp call for verification as previously done in my old listing.
Well I must admit, my experience with the booking.com message extranet email they respond so I’m happy with that. But my shock was when now I found out that I have a pending invoice of $45 for a booking that I wasn’t aware of, guest didn’t stay at my property as it was permanently closed, I had moved away.
In the mail from booking.com message, there were instructions i contact my local office and which I did. The representative then advises me as the invoice is way long overdue to even dispute it, to just pay for it.
Anyway as I want my new listing to be up and running…I make the payment $45 through mobile money option. Now, I am now just waiting for the listing to be opened….i will write my experience when 1 week elapses. God willing
Hello Everyone...Would you like a good laugh ?
Well, just a week or two after the fiasco of having to pay a £29 fee (despite having a booking.com credit note for) in order to 'reopen' my business, I suffer the embarrassment of not being able to charge a customers Virtual Credit Card in front of him.
He's now left !
I contact Booking.com and apparently I need to register as an accommodation provider (nobody told me this) and acquire a merchant number ... with PayPal, I can do neither.
So B.com suggest I go to a BACS payment system ... I am directed to the finance page but I'm not able to enter bank details as requested/suggested.
So now this has to be done manually by the amazingly incompetent Finance Department !
Guess what ?
It's gonna take at least a week before they even get back to me and even longer before i get my guest payment from this morning.
What a joke you are, Booking. com ?
How you have the audacity to call us 'Partners' !
In a partnership, it's not normal for one party to continually suffer the "syit end of the stick" !
I think our days are numbered .....
With the total desperation BDC is consistently showing in illegally retaining both guests and "partners" money, it may well be that BDC's days are numbered!
The ONLY way to deal with BDC right now is to have a pay-in-advance system that pays the partner directly from the guest. BDC simply cannot be trusted to handle other peoples money.
My listing has now been suspended by BDC because I owe BDC £101:09 in unpaid commission fees.
I am owed ££894:40 by BDC for guest payments they won't release to me.
What should I do ?
David