I had to cancel few customers in my hotel, due  to various reasons. But now when I received the invoice of the past month, all those customers are added. How can I cancel them? Or is there any way to contact booking.com customer care?

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Toniya - Commu… 1 year ago

Dear Santosh,

Welcome to the Partner Community and thank you for reaching out to us.

Please note that you cannot cancel past reservations. If the check out date has already passed and you did not inform us on time about the reason you wanted to cancel the booking, we consider it as stayed. 

I kindly advise you to read this article and find more information about how to request a cancellation of future reservations.

Best regards,