verify my ubication and my payment

Good evening, on January 3 I registered my apartment as host and on the 4th I received my first guest. I did an airbnb portability and all the info was supposed to be ready. On the 4th that I received I realized that I had not put my bank details and I received an email where this would be registered until the 9th, ok. the point is that now my extranet portal says that no one can reserve until verifying my location and when doing so it tells me that I have to wait 10 days to receive a letter which will give me 6 digits. I would like to hurry up on this issue to continue using the booking application since in my experience every time I travel in my country or abroad I use 100% booking and not another application. Could you support me to streamline my process? Please and in advance I receive your prompt response.


Profile picture for the user j
Janita - Accou… 2 years ago

Hi Magali, 

Thank you for reaching out.  If you haven't already please contact the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage.