when will we receive our payments

it said a payment was due by the 13th but we never got it then it said we would receive payment by the 17th and we still have nothing for the last 3 bookings we have had, I have gone round in circles trying to find out how to find out information.


Also having great difficult in adjusting the price rate, we set it at 150 per night but the last 3 people paid 142 and  135 , this is not the price we set

BrookAve 2 years ago



check promotions and genius settings


contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox