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Ontdek alles over het beheren van uw accommodatie en het extranet op Partner Help. In onze artikelen worden de vragen beantwoord die door onze partners het meest gesteld worden.
Thank you all for your responses. I've contacted Booking support by the extranet. I've decided to take this first step in order to have a written proof of the case as I don't want them to allegate that I didn't correctly explain the case by phone. They have not answered me for the time being.
I will keep you informed.
Thank you again.
Hello Isle of Wight,
Thank you for your answer. Yes, I settled my check-in and check-out times, but 1:00 a.m. is not in the allowed time lapse. I think this is more than an early check-in because someone could book 6 September as she didn't book it. I could consider early check-in one or two hours before the official arrival time... Anyway, I know I can block it, but this is not the way in my opinion. I think if you need one more night you just have to pay for it, if a guest decides to arrive at 1:00 or 3:00 is not a hoster's business when it comes to reservation and payments.