Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
All you need to know to succeed as a Booking.com partner.
Looking for expert advice on making the right decisions for your property? Explore our solutions designed to help you achieve your ambitions.
Find out how to get set up, and read about our services and features.
Thanks @Fluff for your advice.
I am not sure about Booking.com Collect payment as I am pretty new to this.
But I remembered awhile ago, I have contact booking.com, they were mentioned that even guests has put down their credit card number, booking.com is not possible to collect any payment for guests. Is this system work recently?
The Non-refundable policy seem also not work for me as few times, guests has cancelled last minutes or NO SHOW, we have not received any payment about those guests after from Booking.com . Can anyone tell how this work exactly?
Thanks so much for your help!
@Mike, Did you found any solution on that already?
I just had the same problems recently, and mostly the guest name sound all Chinese.
I thought there is only one person who made all of those bookings or they work for someone?
My case was,they make a lot of bookings and every booking always come with the same form of requesting to cancel only 10 sec after each reservation.All bookings come with all the wired chinese-english name and wired country you almost never heard of and of course you can tell it is just made up booking.
@Kibokoafrica it might be true that someone might decided to just play around on booking but I can't imagine it come every one hour or 2 hours in between each booking and they will keep booking it until my room are shown as fully booked even though i keep adding rooms many times each day.( for my experiences)
It does not harm me as much as if I keep my eye on and always make sure I still have rooms available to book before it shown as fully booked before the day end. But it really a time wasted.