Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
All you need to know to succeed as a Booking.com partner.
Looking for expert advice on making the right decisions for your property? Explore our solutions designed to help you achieve your ambitions.
Find out how to get set up, and read about our services and features.
Sadly, i wrote a post in relation to this issue only a day ago. It didn't contravene any guidelines whatsoever yet somehow has been removed from the community post. Perhaps it was close to the mark, making some a little uncomfortable. I give a rating 1/10 (=Bad) for the new review system.
pibomarco, reading all of these member posts re this issue, one would think that you aren't disadvantaged by the new system in the way that many people with a prior overall excellent rating are. I see that you have over 600 reviews in BDC. If you have that many reviews, a few stray ones providing say 80% here and there would not visibly alter your rating much at all either in the old or the new system. However at the other end of the scale and as a comparison, imagine a new property hosting on BDC with just a few prior reviews. The property is superb, perhaps like yours. A guest comes in and gives 10/10 for each category and says "well done" but gives only an 80% overall based on how he/she felt at the time of doing the review. Your guest rating, despite how brilliant your property is, suddenly becomes cheap and nasty in the mind of potential guests. This is exactly what's happening! There are many properties with less reviews than you, just as nice, which have been building reputation based on facts rather than emotions, but all of a sudden the ratings start sliding down the ladder for no apparent reason. There's nothing they can do to fix the problems because there are no problems. Our property recently had 10/10 for every category, and a glowing review, but only 80% overall. Down the ladder we went. I can see us going from "excellent" to "superb" to "good" in a very short space of time whilst we work out how to plead with guests to give an extra smiley face. It's a poorly thought out system prone to more problems than the old system. Why is it different to the old system? Because the score being thrust in front of the travelling public is NOT BASED ON THE FACTS. Where will this problem end up, particularly if a host suffer a downturn in business over it?