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Did you activate the feature "Payments by Booking.com"?
If I remember correctly, if you require CVC code you must mark (enable) this feature in extranet under policies. Some POS machines does not require CVC code (such as mine) to proccess the payments.
You must contact booking.com support.
And for lot of hoteliers 0 bookings.
Never gonna happen.
Till what time (on the arrival date) we must keep the room available for Booking.com to find a replacement?
Because you don't have many options, this is the only option if you would like to have secured bookings.
- Guest makes a booking
- You send to the guest your bank account details and lets say you give 3 days deadline
- If you don't receive the payment, you mark in extranet that you didn't receive the payment
- Booking.com will then notify the guest and if they won't respond you can cancel their booking in 24h.
Other options: "Payments by Booking.com"? But I guess this is not available in your country? Open a business account at your local bank and get yourself a POS machine, where you will be able to charge credit cards. Or try 3rd party as Thuild adviced.
You can request payments/deposit from the guest directly after they book your place with a deadline. If the guest doesn't send a payment, you can cancel their booking. Do you have a business PayPal? PP for personal use has a limit to 2000€ per year if I remember correctly.