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Hi, thanks again for your help.
I managed to talk to the helpdesk, but from another country as the helpdesk from our country doesn't seem to respond.
Apparantly we indeed need to do another verification by videocall (we did the verification by code sent to our adress when first signing up), strange we weren't informed about this, no message in our inbox, no call, nothing at all. Just blocked our property without notification after having already having received several guests.
The booking.com office I called to has sent an internal message to the office of the country where our property is located, hopefully I will see some action soon.
Appreciate your help.
Hi, thank you for your reply.
Yes, I have used different computers, tablets, phones. The resut is always the same.
When I click on the second from right button, the one that brings you to your property, nothing happens, I just get a list from hotels in my area.So I can't give you a link as I don't see the link myself.
I have updated the calendar, made sure the open/close status is correct etc. But my property status is closed/Not bookable.
I already had several guests and my location is confirmed.
I do not understand why, very confusing.
Some help would be very appreciated