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Did you count all reviews from booking.com review page? Sometimes we get booking from Agoda and it shows booking from booking.com. In those cases, your reviews are shown in Agoda. Initially I did not sell rooms in Agoda and even though I got some reviews in Agoda. After doing little research, I found out that actual booking was done through Agoda. Maybe check if this helps.
Actually I got couple of positive replies and also the guest side of story for cancellation reasons. This helps to sort out some issues we have in our hotel and also helps to clarify some of the reviews they are concerned about. Hopefully booking.com can understand and add a reason for cancellation button on their website.
I can understand the different reasons for cancelling. But as you know there are 30-35% cancellation rate and if we can find the way to convince those customers, I think we can do way better than our competitors. That's why my question is how can we make them re-book. There are unforced circumstances for cancellation which we cannot control but price should not be the factor for many of them for cancellation. As when they booked, they have done this analysis. We are highly rated property in my area and I do not have even one single negative review regarding my property or staff. But still my cancellation rate is about 28%. That's the reason I need some expert advice. I have tried sending email and got some positive feedback. But beside that is there any way we can convince them to rebook?