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So you think that you are calling them in your city (which is cost free) but then you get a bill as if you called Philippines.
I have very few guests from EU.
BC charges commission on GST and cleaning for ALL guests, regardless of their origin.
They even resort to such a low level as charging my cell phone for the calls to their local NZ support center with international rates because they re-route it to other countries call centers.
Thanks for the confirmation that it was DIFFERENT before :)
It must have been more clear if I was able to use it then but not now :/
As for the BC practice, it is their lame excuse that EU dictates such procedures. After all it only benefits them, not so much EU and they are operating in the rest of the World, whcih does not follow EU rules.
If they do business in NZ they MUST follow NZ law, not EU and they have means to do it.
Thank you so much. It worked. I managed to send them message that I will take them to court for providing credit card details which were fraudulent, i.e. unverified and leading to the chargebacks after I provided my apartment to those who stole credit card info. Yet BC takes no responsibility for such situations and even charges you COMMISSION !
But I wonder how did I manage to send them many messages before? It must have changed, didn't it?
And they make it more and more difficult to contact them.
My experiuence is rahter bad with BC. THey are screwing all hosts on GST and cleaning costs by charging commission on these external cost items.
They are screwing us on many other corners too.
Anyway, thanks again for your help.