Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.
After I was robbed by a Booking.com guest in my own home, I introduced a basic security check (comparing the name and address given with the free online
Hi Milan,
There are many reasons this might be happening.
Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.