Cancel a booking

I need to cancel a booking after the Customer, changed his request from 2 adults to 2 adults and 2 children.

How do I do this as the only option i see is to cancel is for non payment or at customers request.

Do I need to Contact Booking.com directly? and How?

thanks in advance

Steve

BrookAve 1 year ago

You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport

In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Method 3: *** public main lines via Where you can reach us

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