hi so i have a client that would like to cancel their booking for saturday the 4th dec she has booked for 6 people but 2 members have had a positive result so she wants to cancel i have mine set to non refumdable what do i  it says to contact customer service but i dont know how to excuse me this is the 1st time this has happened 

BrookAve 1 year ago



your policy , your decision 


reccomendation 50% refund


CS is for guests only , partners use Partner support. see below.





You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox