cant access a virtual credit to charge it, the guest has checked out

Our guest has checked out and the facility is not allowing us to access the virtual credit card details

Profile picture for user Janita - Account Advisor j
Janita - Accou… 1 year ago

Hi Sarah, 

We’re experiencing a technical issue that affects virtual credit cards. We expect to resolve it within the next 24–48 hours. Sorry for the inconvenience. Should you require assistance after this, please reach out to Customer Service regarding that specific reservation. 

Thank you!