Closing Booking

Dear all, I've cancelled the contract with booking but the property is still online. 

When cancelling it said they can take maximum 14 days to remove it but it's been more than 14 days. Please help. I am trying to contact Booking and it's impossible.

Best regards,

BrookAve 2 years ago


search for :

end my partnership 


follow guide , close rooms of course too. wait 2 weeks


then phone them



You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Profile picture for user Janita - Account Advisor j
Janita - Accou… 2 years ago

Hi Luxury Retreats Andorra, 

Please follow this link to terminate your listing - https://partner.booking.com/en-us/help/legal-security/terms-local-laws/…

Please reach out to your local team for further support if you need to followup after the 14 days. You can compose a message via the extranet under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.

Booking.com publish a list of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-yo…