Credit card payment

I have a credit card payment to collect, do I have to wait a certain amount of time before I can do that. When I tried it comes up the the bank has declined the payment? How do I contact the guest when booking.com don't give their details?

BrookAve 2 years ago


what do you mean dont give guest details?


was this an affliate like agoda booking?


contact partner support


Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox