Examples of templates for guests

Looking for examples of how people compose automatic templates for guests..ie what are the basic we should put in as beginners?

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Toniya - Commu… 1 year ago

Dear liz melling,

Welcome to the Partner Community. 

I kindly advise you to read this article where it is explained how to set up automatic templates and what kind of templates.

I hope you find this helpful.

Best regards,


BrookAve 1 year ago


Liz if you dont know that  then you should immediately close all rooms until you have done all your homework and extranet setup.


No really this is serious mistake , if you are not ready. As you could end up with relocation invoices before you have even had your first stay completed.


In general there are 3 templates that can be auto scheduled on triggers.


New Reservations 

This is the main one and first one a guest is sent.

What would I include:


  • Deposits & Prepayment
    • outline the process, methods accepted, time limit (helps with fake and no shows)
    • dont assume you must use the BdC prepay methods, see 3rd partyoptions , including your own bank account info
  • Mandatory warning of guest failing to provide valid phone number and address, and failing to respond to extranet messages from partner to guest will result in void cancellation of reservation.
  • house rules
  • check in /how to get here (also goes into the check-in template but a shorter version)
  • Pre clearance of covid passport documents procedure
  • anything that clarifies typical requests
  • optional on request services  and their fees and how to pay







  • contact partner support





Where you can reach us


how to contact partner support via private assigned number in inbox

liz melling 1 year ago

Thank you for your reply….I will not be opening the bookings for the house for another 6 months ..I am setting all the stuff up first…appreciate your comments especially what you say in your template. Good thoughts,