Hello,how do I set up check in times and add more rules

Keys to my unit, is kept at the management office, office hours are 8am to 4pm, guests are checking in after 6pm, without making prior arrangements for key collection, how do i set up times and add it to the rules? 

Friday 26 November 2021, my guest had an telephone call with me, requesting check in time earlier than 3pm, ibut checked in at 7:30pm, the office was closed and the guest was infuriated and demanded the key, i asked him to wait few minutes, i called tge manger, who came and assisted him within 2 minutes, thankfully he was still in the building