Help! Property still blocked due to verification. It is OVER 10 day contract period. Have contacted already directly via messages.com and phonecall!

I received an email on 3rd Nov 2021 to state my property had been blocked for UP TO 10 days as per the contract for a random property verification. This was annoying (10 days this time of year means we missed Christmas booking), so was looking forward to the 10 day period over. I HAVE contacted booking.com DIRECTLY (so please don't advise to go to Inbox and bookingmessages.com) and been told someone will get back to me in approx 5 days! However customer service could not state 5 days would be maximum due to huge back log.

I currently have a guest who wants to book for Christmas but cannot. This income is so important to us. Why has the contract been broken? Please can this be urgently looked into? When speaking directly to booking.com (I have called twice now) they have told me there is no compliants department and there is no way to hurry the process us. On this site, I've noticed some properties have been blocked for 8 weeks! Please can someone looking into this urgently for us before going through other avenues of complaint?

BrookAve 1 year ago


wait your turn like they said.

submit complaint at bottom of page


You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Catherine Glausiusz 1 year ago

I did this 9 and 10 weeks ago…. and got no response!!! I’ve already followed this.

Brook - “wait your turn”.  What sort of response is that when I’ve already done what you have said 10 weeks ago? I’ve been frozen for no reason for 10 weeks. I am owed thousands of pounds from your company illegally. And your response is “wait your turn” and you provide actions to help that I already did 10 weeks ago?? 

Profile picture for user Janita - Account Advisor j
Janita - Accou… 1 year ago

Hi Catherine, 

Thanks for reaching out. BrookeAve is does not work for Booking.com, they are another partner just like yourself kindly trying to assist as per the community forum guidelines, therefore they do not owe you any money. 

In regards to your message, thank you for following the correct channels to report your request for verification. We currently have an extensive backlog for these verifications therefore the wait time is longer than anticipated. I do not know when you will be contacted regarding this, however, please note that if you have sent through your request via the correct channels you will be contacted. We apologise for the inconvenience and appreciate your patience in this matter. 

Please note, we are not able to assist any further from the communities forum platform here so please reach out to your local Partner Services for any further information. 

Thank you! 

Catherine Glausiusz 1 year ago

“BrookAve” is a partner and “ kindly” trying to help? Saying “wait your turn” is hardly being kind?

Being told to “wait your turn” is clear this person is just taking pleasure from many people not getting paid their wages for months and months after work they have done. Totally unprofessional.