How can I delete the option where guests can fill in their bed-preferences?

We get daily many automatic messages/requests from guests asking for a large double bed. Our hotel only have rooms with 2 seperate twin beds. Does anyone know how I can turn this off on Booking? So guests can't fill in this request anymore.
Thank you :) 

BrookAve 1 year ago



Simply only define one setup in a Room Type


Then in new reservation template add a note clarify it.

You cant stop questions 



best to contact Partner Support for  assistance 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox