My property is not getting verified!

I have tried multiple times to verify my property and they are not doing it. They wanted video verification and i have done exactly what they have asked and it still is just not being verified! please help!

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Claire - Accou… 2 years ago

Hi Kylie,



Thank you for your message.  Sorry to hear about your experience so far. I would advise to call Partner Services directly to see if a representative in your country can organise an alternative verification for you as they didn't call you for that video call.  To call them direct go to your Inbox > Booking.com messages. From here you will either see a ‘Contact Us’ button or ‘See Contact Options’  then under contact us select the relevant topic > Other > then click ‘See all contact Options > Call.



Unfortunately we cannot advise on the wait times for this. If you have already submitted the request in your Inbox, I would advise to submit it again until you get an answer from your local team. I would also advise that Booking.com cannot track any of your requests on this forum so please voice your concern by sending a message in the Inbox Tab. 



Kind regards,