Non cancelable rates

Please can someone explain how someone can book my property at the non-cancelable rate but then can cancel free of charge?

Profile picture for user Jarratt - Account Advisor j
Jarratt - Acco… 2 years ago

Hi Louise, 


If you have a reservation specific question, the best contact point is the partner support team who will be able to look into the details and advise accordingly. For security reasons it's not possible for me to access your account via this forum, and as such hard to provide specific advice. 


You will find contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'. 


You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts. 


Kind regards, 


Louise Spencer 2 years ago

Thank you. I have since messaged Booking.com via the extranet.

many thanks