k
1
Kulae Delana

Regarding booking

Bula my name is kula 

Just to let you know all the booking that was made from this website has all been canceled n they did  not turn up...so I did not receive any payments at all from any guest that booked on booking.com

Profile picture for user jamesbonello.gmail.com j
7
jaybeegee 1 year ago

hello and welcome to the booking.com partner channel for sharing tips, advise etc with other property owners.

On your particular case which you are writing about I suggest that you contact the partner support desk by email or telephone. There is also an option to do this via the extranet or mobile app but you must action this immediately. See here:

Marking no-shows on the Extranet

Follow the steps below to mark a no-show on the Extranet:

  1. Log in to the Extranet
  2. Click Reservations
  3. Select the appropriate reservation.
  4. Click Mark as a no-show 

The reservation will then be canceled. Both you and the guest will receive a confirmation email.

The Mark as a no-show button is only available from midnight on the check-in date to 48 hours after the check-out date. After this point, you won’t be able to report a no-show.

Marking no-shows on Pulse

You can also report no-shows on the Pulse app by following these steps:

  1. Log in to Pulse
  2. Select Bookings
  3. Use the search bar or arrival date to find and select the appropriate reservation
  4. Select Mark as a no-show
  5. Select Yes to confirm

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