Please check the home tab in your extranet to see if your property is live. Also, check that you have rates and availability without search restrictions under Rates & Availability > Calendar.
Otherwise, please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.
this booking number was for a stay on 5/18 for 1 night for 2 rooms, there is some type of payment error, that very well could be on the hotel's part, I needed
Hi Mo,
Please check the home tab in your extranet to see if your property is live. Also, check that you have rates and availability without search restrictions under Rates & Availability > Calendar.
Otherwise, please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.