reserva

Hi

It sounds like you are saying a 2nd different person other than the person who booked truend up and checked in. In general that is common enough.

But if you are saying they are not related, then if your policy for no show is pay in full and they prepaid then you keep the funds,.

If not prepaid you must mark it as No Show, if you fail t od othat in time, then message  partner team to mark it.

you can simply increase the inventory count for that room type and date by +1 as a work around if you cant get the booking cancelled in time but be casre ful to adjust the inventory -1 if they do.

contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

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Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Method 3:  *** public main lines via Where you can reach us